Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information, if available.
Please note that processing times may be longer during holidays, high-demand periods, or promotional events.
Shipping Time
Estimated delivery time is approximately 9 business days after shipment, depending on the destination country and local carrier operations.
Shipping times are estimates only and are not guaranteed.
Delays
While we do our best to ensure timely delivery, we are not responsible for shipping delays caused by:
-
Customs clearance
-
Carrier disruptions
-
Weather conditions
-
Incorrect shipping information provided by the customer
-
High shipping volume periods
-
Events outside our reasonable control
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply.
Lost or Stolen Packages
If your package is marked as delivered but cannot be located, please contact the shipping carrier first.
We are not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout.
Order Tracking
Tracking information will be sent via email once your order has been shipped.
Please allow some time for tracking updates to appear after dispatch.
Contact
If you have any shipping-related questions, please contact us at: