Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, items must be:

• Unused and in the same condition as received

• In the original packaging

• Accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that show signs of use, damage caused by the customer, missing parts, or returns sent without prior authorization.

To start a return, please contact us at officialzentic@gmail.com with your order number. If your return request is approved, we will provide the appropriate return instructions and return address.

Returns sent without first contacting us and receiving return instructions may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged

• The wrong item was received

• The item is defective

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at officialzentic@gmail.com with photos of the issue so we can resolve it promptly.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Gift cards

• Perishable goods

• Hygiene or personal care items once opened

• Items marked as final sale where prohibited by local law

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to withdraw from or return your order within 14 days for any reason and without justification, in accordance with applicable consumer protection laws.

To qualify, items must be returned in their original condition, unused, and with original packaging.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable unless required by applicable law.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at officialzentic@gmail.com.

Exchanges

We do not offer direct exchanges. If you would like a different item, please place a new order after your return has been approved.